1. Our Commitment to Your Privacy
Stirling and Hinds Pty Ltd (ACN: 638 020 176) ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way.
This Privacy Policy outlines how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (greennationlife.com.au), interacting with our social media, or providing us with your information in any other way, you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. What Information We Collect & How
We only collect personal information that is reasonably necessary for our business functions. The types of information we collect and the ways we collect it are outlined below.
a) Information You Provide Directly:
- Identity & Contact Details: Your name, email address, shipping/billing address, and phone number when you make a purchase, create an account, or subscribe to our newsletter.
- Payment Information: Credit card and payment details to process transactions. This information is processed securely by our third-party payment gateways and is not stored by us.
- Communications: Information you provide when you contact our customer service team, participate in surveys, enter competitions, or leave product reviews.
- Social Media: Information you share when you interact with our social media pages (e.g., by liking, commenting, or sharing content).
b) Information Collected Automatically:
- Technical & Usage Data: When you visit our website, we may automatically collect your IP address, browser type, device characteristics, operating system, and browsing behaviour (such as pages visited and time spent on our site). This information is collected using technologies like cookies.
c) Information from Third Parties:
- We may occasionally receive information about you from third-party sources, such as our marketing partners or data providers, to help us better understand our customers and improve our services.
3. Why We Collect and Use Your Information
We use your personal information for the following purposes:
- To Provide Products & Services: To process and fulfil your orders, manage returns, and maintain your customer account.
- To Improve Your Experience: To personalise our website, understand your preferences, and improve our product offerings and services.
- Customer Support: To respond to your enquiries, provide assistance, and resolve any issues.
- Direct Marketing: To send you communications about new products, special offers, and events that we believe may be of interest to you. We will only do this with your consent, and you can opt-out at any time by using the "unsubscribe" link in our emails or by contacting us.
- Analytics & Market Research: To analyse website traffic and user behaviour to improve our business operations, marketing strategies, and customer experience.
- Legal & Security: To protect against fraudulent activity, enforce our terms of service, and comply with our legal obligations.
4. Disclosure of Personal Information
We do not sell or trade your personal information. We may disclose your information to trusted third parties who assist us in our operations, including:
- Service Providers: Companies that provide services to us, such as payment processing, shipping and logistics, IT support, and marketing.
- Professional Advisers: Lawyers, accountants, and other professional advisers who assist us in running our business.
- Regulatory Bodies: We may disclose your information if required by law or in response to a valid request from a law enforcement or government agency.
Overseas Disclosure: Some of our service providers (e.g., cloud hosting or email marketing services) may be located or have data centres overseas. This means your personal information may be transferred to countries outside of Australia. We take reasonable steps to ensure that any overseas recipient of your information handles it in a manner consistent with the Australian Privacy Principles.
5. Data Security & Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored on secure networks, and we use Secure Socket Layer (SSL) technology for data encryption.
We will retain your information only for as long as is necessary for the purposes set out in this policy, or as required by law.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us remember items in your cart, understand your preferences, and compile aggregate data about site traffic. You can control cookies through your browser settings, but please note that disabling them may affect the functionality of our website.
7. Your Rights: Access, Correction & Complaints
You have the right to manage your personal information.
a) Access and Correction: You can request access to the personal information we hold about you. You can also request that we correct any information that is inaccurate, out-of-date, or incomplete. To do so, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe.
b) Making a Complaint: If you believe we have breached the Australian Privacy Principles or have a concern about how we have handled your personal information, please contact our Privacy Officer in writing. Please provide details of the incident so we can investigate it thoroughly.
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
For any questions about this Privacy Policy, or to make a request or complaint, please contact us at https://greennationlife.com.au/pages/contact-us
We may update this policy from time to time. The most current version will always be posted on our website.