Return Policy

We want you to be completely satisfied with your Green Nation Life products. Please note that we do not accept returns for change of mind.

 

Faulty or Damaged Items

In the unlikely event that you receive a product with a fault, please contact us immediately so we can help. Our policy for faulty goods is fully compliant with the Australian Consumer Law.

• For a major fault, you are entitled to your choice of a replacement or a full refund to your original payment method.
• For a minor fault, we will offer a replacement or a store credit at our discretion.
• Please contact our customer service team at customer@greennationlife.com.au within 14 days of receiving your order to report an issue.
• To help us resolve the issue quickly, please provide your order number and a photo of the faulty or damaged item.
• We will cover the cost of return shipping for any faulty or damaged items.

How to Initiate a Return

1. Contact Us: To begin the return process for a faulty or damaged item, please contact our customer service team with your order number and the reason for the return.
2. Receive Authorisation: Our team will provide you with a return authorisation and instructions on how to send back your item.
3. Pack Your Item: Please ensure the item is securely packaged to prevent damage during transit.
4. Send it Back: Post the item back to the address provided by our customer service team. We recommend using a trackable shipping service.

Refunds & Store Credits

• Once we have received and inspected your returned item, we will notify you of the outcome.
• Where a refund is applicable (e.g., for a major fault), it will be processed to your original method of payment within 5-7 business days.
• Store credits will be issued promptly to your account once the return has been approved.

Contact Us

For any questions about our shipping and return policy, please do not hesitate to contact our friendly customer service team at https://greennationlife.com.au/pages/contact-us.